pricing options

Easy Rider

3p/minute

Top up and go - anywhere, anytime.

Minimum charge: £1 per rental.

Get Started

Annual Rider

£72/year

The best option for a life on the go!

60 mins of ride time, every single day

Get Started
Watch: How does BTN BikeShare work?

how it works

  1. Register

    Choose your plan and sign up for a BTN BikeShare membership through the website or mobile app.

  2. Unlock

    Enter your 6-digit account number and 4-digit PIN into the keypad on the back of the bike to unlock it. Or register a card for quick and easy access.

  3. Ride

    Place the U-lock in the holster before you get going. To make a quick stop, press the “HOLD” button and lock the bike to a rack.

  4. Lock

    To end your ride, lock the bike to any BTN BikeShare station or public bike rack within the scheme area.

get the app

SoBi on mobile devices

The Social Bicycles mobile app for iPhone and Android is the perfect companion when you’re out and about. Here are some of the features we’ve designed to make getting around Brighton and Hove even easier:

  • Purchase your ride, on the move
  • Find bikes + stations across the city
  • Reserve bikes
  • See your trip history and miles ridden
  • Get rider reward notifications (coming soon)

Download it now:

rules of the road

Whether you are an experienced rider or new to urban cycling, here are some simple tips to help you feel more confident on the road.

Check your bike

Follow the rules

Use hand signals

Ride with traffic

Consider a helmet

explore brighton & Hove

BTN BikeShare is the best way to see Brighton & Hove. If you’re visiting, showing guests around, or just want to be a tourist in your own town, check out these local experiences and rider rewards, just for you.

life

Brighton & Hove Deals

Coming soon
life

Experiences

Coming soon

Frequently asked questions

  • Popular Questions

  • How do I take out a bike?

    First, you need to register for BTN BikeShare. You’ll be assigned a 6-digit account number and you’ll get to choose a 4-digit member PIN. Find a bike on the System Map or mobile app, and type your account number and PIN into the keypad on the back of the bike. You can also reserve a bike ahead of time from the website or mobile app, so the bike will be waiting for you – you’ll just need to type in your PIN when you arrive.

  • Can I reserve a bike ahead of time?

    Yes absolutely. Find the bike you want using the app, then click on “reserve this bike”. This will then be reserved just for you for 30 minutes. Please note that this time is included in your rental time as the bike is not available for anyone else during this period.

  • Do I need to take the U-lock with me when I ride?

    Yes please ! Remember to always put the U-lock in its holster on the left side of the bike as soon as you unlock it. Otherwise you will not able to lock the bike at your destination.

  • How long can I keep a bike out?

    You can keep a bike out on rent for as long as you like, as long as it is returned before midnight on the day of rental. However all the time you have the bike on rent is considered rental time so you will be accruing charges (up a maximum of £12 a day).

  • Can I put a hold on my bike while I run errands?

    Of course ! Each bike has a “hold” feature which you will see on the screen. Pressing this will allow you to lock the bike (make sure it is to something secure) and keep it for your use only for 60 minutes. Please note that this time is included in your rental time as the bike is not available for anyone else during this period.

  • How do I end a ride?

    To lock a bike to a BTN BIkeShare station or public bike rack, insert the U-lock into the two designated slots on the right side of the back wheel, pushing the lock in from right to left. Wait until you feel the click and see the ““thank you”” screen on the LCD display.You can end a ride by returning your bike to any station with an open rack – you don’t have to bring it back to where you picked it up, making BTN BIkeShare ideal for one-way trips. Find available docks on the System Map or mobile app. If the station closest to your destination is full, you can lock your bike at a public bike rack close to the station. Depending on how far this is from the nearest BTN BIkeShare dock, you may be charged a £2fee.  If you lock your bike outside of the service area (marked on the System Map and mobile app), a £10 fee applies.

  • How can I make sure the bike is locked?

    If you do not lock the bike properly, the bike will let you know by beeping and the screen will flash. If this happens, don’t panic,. just push the U-Lock in a bit further, or pull it out slightly until it clicks.

  • Is there an incentive for users to bring bikes back to a station?

    Yes as a little thank you, you will earn a £1 account credit each time you take a bike that’s been locked outside of a docking area (these bikes are shown as being in Blue on the map)

  • About

  • Who are Hourbike and Social Bicycles?

    Hourbike is the operator or BTNBikeshare. We are a very experienced bikeshare company, and run schemes across the country. You can find more details about us at www.hourbike.com Social Bicycles Inc is the US company that makes the bikes and rental system.  Sobi were a pioneer of this type of “Smart” bike and have a network of schemes all of the US, and now in the EU. The Sobi app is used as it allows customers to also use bikes in other Social Bicycles’s schemes without re-registering. Look out for more SoBi schemes in the UK !

  • How is the scheme funded?

    Infrastructure and start-up costs for the scheme were £1.45 million. An award of £1.16 million was granted by the Coast to Capital (C2C) Local Enterprise Partnership (LEP) with match funding of £290,000 from Brighton & Hove City Council. The project is to sustain itself financially once live.

  • How It Works

  • How do I join?

    Its easy ! Just go to the Pricing Options page on this website and press the Get Started button for the tariff plan that you want, or download the Social Bicycles App and click on Create an Account

  • Can I reserve a bike ahead of time?

    Yes absolutely. Find the bike you want using the app, then click on “reserve this bike”. This will then be reserved just for you for 30 minutes. Please note that this time is included in your rental time as the bike is not available for anyone else during this period.

  • Do I need to take the U-lock with me when I ride?

    Yes please ! Remember to always put the U-lock in its holster on the left side of the bike as soon as you unlock it. Otherwise you will not able to lock the bike at your destination.

  • Can I temporarily lock up the bike during my ride?

    Of course ! Each bike has a “hold” feature which you will see on the screen. Pressing this will allow you to lock the bike (make sure it is to something secure) and keep it for your use only for 60 minutes. Please note that this time is included in your rental time as the bike is not available for anyone else during this period.

  • How to I end my rental?

    To lock the bike and finish your trip/rental, first position the bike at one of the hub docking points, with the dock to the right of the bike, so that rear wheel is over the hole at the base of the dock (this is to drain any water off the wheel). Then remove the U-Lock from the holster and insert into the two holes in right hand side of the bike lock, the rear one of which should be roughly lined up with the large hole in the dock. Push the U-lock into the bike and it should click in. If you don’t push it in properly the bike will start to beep, just adjust the U-lock by pushing in or pulling out a bit.

  • How do I know the bike is locked properly?

    When properly locked the screen on the back of the bike will display a thank you message and a summary of your trip. If for any reason the lock isn’t in properly, the bike will start to beep. Just adjust the U-lock by pushing in or pulling out a bit.

  • The hub is full, where do I lock the bike?

    If the hub is full,. you may lock the bike to nearby public bike parking. Do not lock the bike to any other structures (posts, lamp posts, fences etc) unless absolutely necessary as this may cause an obstruction or inconvenience for other pavement users. You may also be charged an out of hub fee for doing so.

  • Why have I been charged for docking the bike outside of a hub?

    The system will automatically charge you a £2 out of hub fee if you lock the bike some distance from a hub. We want customers to use the official hubs at all times. If these are full, nearby public cycle parking may be used only as an overflow. We will know if you have locked the bike at public bike parking whilst a nearby hub is not full.

  • Where can I check my rides and billing information?

    All of your trips and their costs are shown both in the main website and app.

  • Easy Rider

  • When should I purchase an Easy Rider PAYG?

    If you want to just try the bikes, am unsure as to how much you will ride, or perhaps just here as a visitor for the day or longer, an Easy rider plan will suit you. The only commitment is £1 to get you started, then the rest is up to you ! The Easy rider plan does not expire, and you won’t be charged until you ride. You can of course cancel or upgrade to an Annual Membership whenever you want.

  • Can I upgrade to an Annual membership?

    Absolutely. Whenever you feel that your usage would be better met by an Annual membership, you can change your plan in the app or website once you have logged in.

  • How many bikes can I rent?

    We actually allow you to take 2 bikes per Easy Rider membership. But please note that the second bike taken will be charged at the rate of £1 per trip plus the normal rate of 3p per minute from the moment of rental, and the costs added to your account. You are responsible for any use or misuse to all bikes rented under your account.

  • Can I topup with credits?

    Of course, just login to the app or website and under Memberships you will find an “Add funds” option.

  • When is my card charged?

    If you purchase an annual membership, you card is charged straight away. If you go into negative balance your card will be charged automatically after a couple of days.

  • Annual Rider

  • When should I purchase an annual rider membership over an Easy Rider?

    If you think you will be making regular trips on the bikes, an Annual Rider plan may be much better, as you get 60 minutes of riding every day included in the plan cost, So it may be you never need to spend anything else. The Easy Rider costs at least £1 per trip, so if you make more than 6 trips a month, its cheaper to have an annual membership.

  • How is my daily free 60 mins calculated?

    Your 60 minutes daily does not have to be in one ride. Each trip is timed from start to end of rent (including any reservations or hold time), and when you have used a total of 60 minutes in the current day, your account will start to be charged at the rate of 3p per minute.The 60 minute allowance is reset every midnight.

  • How many bikes can I rent?

    We actually allow you to take 2 bikes per annual membership. But please note that the second bike taken will not have the benefit of 60 minutes included, its rental will be charged at the standard usage rate of 3p per minute from the moment of rental, and the costs added to your account. This works well for visitors or friends who you are happy to pay for occasional rides with, but for regular use another annual membership would be cheaper. You are responsible for any use or misuse to all bikes rented under your account.

  • Safety

  • Do I need to wear a helmet?

    It is not the law in the UK to have to wear a helmet when riding a bicycle. We do ask you to consider wearing one however.

  • Where can I cycle safely in Brighton & Hove?

    Please refer to the Brighton and Hove cycling map which is available online at www.brightonandhovecyclemap.co.uk for marked cycle routes and other useful cycling information.

  • Troubleshooting

  • Who can I contact for help?

    Hopefully we have all the information you need in this website. However of you need to get in touch with us use the contact details at the bottom of this page. Our contact centre number is 01273 978 096. We are at desks 9-5 every day of the week.

  • The bike has a fault, how do I report it?

    The easiest way to report a problem with a bike is using the bike keypad. Before you end your rental, click Bike Fault and select the area of issue. The bike will be automatically taken off line until the engineers can check it. We will know the fault was raised by you so we can get back to you directly if needed.

  • App

  • Why is the mobile app SoBi not BTNBikeShare?

    Sobi are a global bikeshare supplier, and through the one app you can potentially join multiple schemes - saves re-registering.. The app does go to sleep if not used, this may require logging out and back in to reconnect.

Close

BTN BikeShare on Instagram

   

Contact us

If you have any questions about BTN BikeShare and how it works, you might want to check out our FAQ section first.

For any other enquiries, please contact our customer service guys:  Email: support@btnbikeshare.com Phone: 01273 978 096

BTN BikeShare in association with Life Natural Spring Water is a project funded through Brighton and Hove City Council and Coast to Capital, Operated by Hourbike Ltd.

Media

Please direct all media enquiries and requests to press@btnbikeshare.com

Sponsorships

Please direct all sponsorship enquiries and requests to sponsorship@btnbikeshare.com

Marketing

Please direct all marketing enquiries and requests to marketing@btnbikeshare.com

Let's get social:

life btn